{"id":200017,"date":"2025-02-25T09:55:17","date_gmt":"2025-02-25T14:55:23","guid":{"rendered":"https:\/\/beta.pewresearch.org\/pewresearch-org\/?p=200017"},"modified":"2026-03-04T13:10:00","modified_gmt":"2026-03-04T18:10:00","slug":"workers-views-of-ai-use-in-the-workplace","status":"publish","type":"post","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-views-of-ai-use-in-the-workplace\/","title":{"rendered":"2. Workers\u2019 views of AI use in the workplace"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To explore workers\u2019 views of AI use in the workplace, we asked about their broad attitudes on how AI may be used in the future and how it will affect their job opportunities in the long run.<\/p>\n\n\n\n<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;how-workers-feel-about-ai-use-in-the-workplace&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" class=\"wp-block-heading\" id=\"how-workers-feel-about-ai-use-in-the-workplace\">How workers feel about AI use in the workplace<\/h3>\n\n\n\n<figure class=\"wp-block-image alignright size-310-wide\"><a href=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/?attachment_id=200193\"><img data-dominant-color=\"dae2e0\" data-has-transparency=\"false\" style=\"--dominant-color: #dae2e0;\" loading=\"lazy\" decoding=\"async\"  srcset=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-01.png?resize=480,557 480w, https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-01.png?resize=620,720 620w\" sizes=\"(max-width: 480px) 480px, (max-width: 782px) 782px, 640px\" height=\"360\" width=\"310\" src=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-01.png?w=310\" alt=\"Chart shows Workers are more worried than hopeful about future AI use in the workplace\" class=\"wp-image-200193 not-transparent\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">About half of workers (52%) say they feel worried about how AI may be used in the workplace in the future.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Just over a third (36%) say they feel hopeful about this, 33% feel overwhelmed and 29% feel excited.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workers\u2019 views vary by age, education and income levels. Even so, feelings of worry tend to cut across these groups.<\/p>\n\n\n\n<h4 id=\"differences-by-age\" class=\"wp-block-heading\">Differences by age<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Workers ages 18 to 49 are more likely than those ages 50 and older to say they feel excited about future AI use (32% vs. 24%).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">About half of workers or more across age groups say they feel worried about the use of AI in the workplace, but the youngest workers are most likely to say they feel overwhelmed: 40% of workers ages 18 to 29 say this, compared with about three-in-ten among older age groups.<\/p>\n\n\n\n<h4 id=\"differences-by-education\" class=\"wp-block-heading\">Differences by education<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Workers with at least a bachelor\u2019s degree are more likely than those with less education to say they\u2019ve heard of workplace AI use (91% vs. 76%). They are also more likely to say they feel each of the following about its future use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Worried (57% vs. 48%)<\/li>\n\n\n\n<li>Hopeful (44% vs. 30%)<\/li>\n\n\n\n<li>Overwhelmed (36% vs. 30%)<\/li>\n\n\n\n<li>Excited (38% vs. 23%)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image alignright size-310-wide\"><a href=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/?attachment_id=200194\"><img data-dominant-color=\"e5ebea\" data-has-transparency=\"false\" style=\"--dominant-color: #e5ebea;\" loading=\"lazy\" decoding=\"async\"  srcset=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-02.png?resize=480,629 480w, https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-02.png?resize=620,812 620w\" sizes=\"(max-width: 480px) 480px, (max-width: 782px) 782px, 640px\" height=\"406\" width=\"310\" src=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-02.png?w=310\" alt=\"Chart shows Upper-income workers are more likely to feel positive about AI in the workplace\" class=\"wp-image-200194 not-transparent\" \/><\/a><\/figure>\n\n\n\n<h4 id=\"differences-by-income\" class=\"wp-block-heading\">Differences by income<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Across income levels, workers in the upper income tier are the most likely to say they feel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hopeful (45% vs. 35% among middle-income workers and 30% among lower-income workers)<\/li>\n\n\n\n<li>Excited (39% vs. 28% and 24%)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Differences across income groups on feelings of worry and overwhelm are either small or not statistically significant.<\/p>\n\n\n\n<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;workers-views-on-how-ai-will-affect-their-job-opportunities&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" class=\"wp-block-heading\" id=\"workers-views-on-how-ai-will-affect-their-job-opportunities\">Workers\u2019 views on how AI will affect their job opportunities<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Relatively few workers think that workplace AI use will improve their job prospects in the future \u2013 only 6% say it will lead to more opportunities for them in the long run.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-420-wide\"><a href=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/?attachment_id=200195\"><img data-dominant-color=\"ebe9e4\" data-has-transparency=\"false\" style=\"--dominant-color: #ebe9e4;\" loading=\"lazy\" decoding=\"async\"  srcset=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-03.png?resize=480,590 480w, https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-03.png?resize=782,961 782w, https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-03.png?resize=840,1032 840w\" sizes=\"(max-width: 480px) 480px, (max-width: 782px) 782px, 640px\" height=\"516\" width=\"420\" src=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-03.png?w=420\" alt=\"Chart shows Upper-income workers and those with a postgraduate degree are less concerned about the impact workplace AI will have on their future job prospects\" class=\"wp-image-200195 not-transparent\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">About a third (32%) say it will lead to fewer opportunities for them, and a similar share (31%) say it will not make much difference. Some 13% say they are not sure, and 17% have not heard of workplace AI use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A couple of key demographic groups stand out as being less concerned about the impact AI will have on their future job prospects.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workers with a postgraduate degree: 24% say AI use will lead to fewer job opportunities for them in the future. This compares with 35% of workers who have a bachelor\u2019s degree and 33% of those with some college or less education. About half of workers with a postgraduate degree (48%) say this won\u2019t make much difference for them.<\/li>\n\n\n\n<li>Upper-income workers: 26% say AI use will lead to fewer job opportunities for them in the future. Larger shares of middle-income (33%) and lower-income (37%) workers say the same. A substantial share of upper-income workers (44%) say this won\u2019t make much of a difference for them.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"differences-by-ai-use\" class=\"wp-block-heading\">Differences by AI use<\/h4>\n\n\n\n<figure class=\"wp-block-image alignright size-310-wide\"><a href=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/?attachment_id=200196\"><img data-dominant-color=\"ecebe7\" data-has-transparency=\"false\" style=\"--dominant-color: #ecebe7;\" loading=\"lazy\" decoding=\"async\"  srcset=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-04.png?resize=480,708 480w, https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-04.png?resize=620,914 620w\" sizes=\"(max-width: 480px) 480px, (max-width: 782px) 782px, 640px\" height=\"457\" width=\"310\" src=\"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_2-04.png?w=310\" alt=\"Chart shows AI users more likely than non-AI users to say AI will impact their job opportunities in the long run\" class=\"wp-image-200196 not-transparent\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">AI users are more likely than non-AI users to say workplace AI use will impact their job prospects \u2013 leading to either fewer (42% vs. 30%) or more (15% vs. 5%) job opportunities for them in the long run.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In turn, non-AI users are more likely than AI users to say AI will not make much difference in their job opportunities (33% vs. 28%). Among non-AI users, 21% have not heard about AI use in the workplace.<\/p>\n\n\n\n<h4 id=\"differences-by-industry\" class=\"wp-block-heading\">Differences by industry<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Not surprisingly, workers\u2019 views on how AI will affect their own job opportunities in the long run differ across industries. Workers in the following industries are among the most likely to say AI use will lead to <em>more<\/em> job opportunities for them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information and technology (16% say this)<\/li>\n\n\n\n<li>Banking, finance, accounting, real estate or insurance (11%)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>To explore workers\u2019 views of AI use in the workplace, we asked about their broad attitudes on how AI may be used in the future and how it will affect their job opportunities in the long run. How workers feel about AI use in the workplace About half of workers (52%) say they feel worried [&hellip;]<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sub_headline":"","sub_title":"","_prc_public_revisions":[],"_ppp_expiration_hours":0,"_ppp_enabled":false,"ai_generated_summary":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"apple_news_api_id":"","apple_news_api_revision":"","apple_news_api_created_at":"","apple_news_api_modified_at":"","apple_news_api_share_url":"","apple_news_api_pending":"","apple_news_is_preview":false,"apple_news_is_hidden":false,"relatedPosts":[],"reportMaterials":[],"multiSectionReport":[],"package_parts__enabled":false,"package_parts":[],"datacite_doi":"","datacite_doi_citation":"","_prc_seo_qr_attachment_id":0,"spoken_article_player_enabled":true,"displayBylines":true,"footnotes":"","prc_watchers":[],"_prc_fork_parent":0,"_prc_fork_status":"","_prc_active_fork":0,"jetpack_post_was_ever_published":false},"categories":[299,297,244],"tags":[],"bylines":[943,543],"collection":[],"datasets":[2882],"level_of_effort":[],"primary_audience":[],"information_type":[],"_post_visibility":[],"formats":[458],"_fund_pool":[],"languages":[],"regions-countries":[],"research-teams":[519],"workflow-status":[],"class_list":["post-200017","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","category-emerging-technology","category-future-of-work","bylines-kim-parker","bylines-luona-lin","datasets-american-trends-panel-wave-157","formats-report","research-teams-social-trends"],"label":false,"post_parent":200013,"word_count":604,"canonical_url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-views-of-ai-use-in-the-workplace\/","art_direction":{"A2":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=268&h=151&crop=1","width":268,"height":151,"caption":"","chartArt":false},"XL":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=720&h=405&crop=1","width":720,"height":405,"caption":"","chartArt":false},"A3":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=194&h=110&crop=1","width":194,"height":110,"caption":"","chartArt":false},"A4":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=268&h=151&crop=1","width":268,"height":151,"caption":"","chartArt":false},"A1":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=564&h=317&crop=1","width":564,"height":317,"caption":"","chartArt":false},"social":{"id":201187,"rawUrl":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_24.02.25_AI_Feature.jpg?w=1200&h=628&crop=1","width":1200,"height":628,"caption":"","chartArt":false}},"_embeds":[],"watchers":[],"table_of_contents":[{"id":200013,"title":"U.S. Workers Are More Worried Than Hopeful About Future AI Use in the Workplace","slug":"u-s-workers-are-more-worried-than-hopeful-about-future-ai-use-in-the-workplace","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/u-s-workers-are-more-worried-than-hopeful-about-future-ai-use-in-the-workplace\/","is_active":false},{"id":200015,"title":"1. Workers\u2019 exposure to AI","slug":"workers-exposure-to-ai","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-exposure-to-ai\/","is_active":false},{"id":200017,"title":"2. Workers\u2019 views of AI use in the workplace","slug":"workers-views-of-ai-use-in-the-workplace","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-views-of-ai-use-in-the-workplace\/","is_active":true},{"id":200020,"title":"3. Workers\u2019 experience with AI chatbots in their jobs","slug":"workers-experience-with-ai-chatbots-in-their-jobs","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-experience-with-ai-chatbots-in-their-jobs\/","is_active":false},{"id":200026,"title":"Acknowledgments","slug":"ai-workers-acknowledgments","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/ai-workers-acknowledgments\/","is_active":false},{"id":200029,"title":"Methodology","slug":"ai-and-workers-methodology","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/ai-and-workers-methodology\/","is_active":false}],"report_materials":[{"key":"_whtur1xfu","type":"report","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2025.2.25_AI-Workers_REPORT.pdf","label":"Report PDF","icon":"","attachmentId":201249},{"key":"_nqdjrl9vd","type":"topline","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_topline.pdf","label":"Topline","attachmentId":200238},{"key":"_li6haef2g","type":"questionnaire","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2025\/02\/ST_2024.2.24_AI-workers_questionnaire.pdf","label":"Questionnaire","attachmentId":200239},{"type":"dataset","id":2882,"label":"American Trends Panel Wave 157","url":"https:\/\/beta.pewresearch.org\/pewresearch-org\/dataset\/american-trends-panel-wave-157\/"}],"report_pagination":{"current_post":{"id":200017,"title":"2. Workers\u2019 views of AI use in the workplace","slug":"workers-views-of-ai-use-in-the-workplace","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-views-of-ai-use-in-the-workplace\/","is_active":true,"page_num":3},"next_post":{"id":200020,"title":"3. Workers\u2019 experience with AI chatbots in their jobs","slug":"workers-experience-with-ai-chatbots-in-their-jobs","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-experience-with-ai-chatbots-in-their-jobs\/","is_active":false,"page_num":4},"previous_post":{"id":200015,"title":"1. Workers\u2019 exposure to AI","slug":"workers-exposure-to-ai","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-exposure-to-ai\/","is_active":false,"page_num":2},"pagination_items":[{"id":200013,"title":"U.S. Workers Are More Worried Than Hopeful About Future AI Use in the Workplace","slug":"u-s-workers-are-more-worried-than-hopeful-about-future-ai-use-in-the-workplace","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/u-s-workers-are-more-worried-than-hopeful-about-future-ai-use-in-the-workplace\/","is_active":false,"page_num":1},{"id":200015,"title":"1. Workers\u2019 exposure to AI","slug":"workers-exposure-to-ai","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-exposure-to-ai\/","is_active":false,"page_num":2},{"id":200017,"title":"2. Workers\u2019 views of AI use in the workplace","slug":"workers-views-of-ai-use-in-the-workplace","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/social-trends\/2025\/02\/25\/workers-views-of-ai-use-in-the-workplace\/","is_active":true,"page_num":3},{"id":200020,"title":"3. 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