{"id":313673,"date":"2026-06-17T09:55:30","date_gmt":"2026-06-17T13:46:26","guid":{"rendered":"https:\/\/beta.pewresearch.org\/pewresearch-org\/?p=313673"},"modified":"2026-07-09T15:23:59","modified_gmt":"2026-07-09T19:23:59","slug":"why-dont-people-use-chatbots","status":"publish","type":"post","link":"https:\/\/beta.pewresearch.org\/pewresearch-org\/internet\/2026\/06\/17\/why-dont-people-use-chatbots\/","title":{"rendered":"Why don\u2019t people use chatbots?"},"content":{"rendered":"\n
About this research<\/summary>\n

This study is Pew Research Center\u2019s latest effort to explore how Americans use and view artificial intelligence (AI). The study also dives into who uses chatbots and has smart home devices with AI features. It also explores what impact people think AI will have on society and on them, personally.<\/p>\n\n\n\n

Why did we do this?<\/h4>\n\n\n\n

The Center conducts research to inform the public, journalists and decision-makers. Tracking the rise of AI in society<\/a> has been a key priority for us over the years. It\u2019s important to understand how people use AI in their lives and how they feel these tools will impact themselves and society.<\/p>\n\n\n\n

Learn more about Pew Research Center<\/a>.<\/p>\n\n\n\n

How did we do this?<\/h4>\n\n\n\n

We surveyed 5,119 U.S. adults from Feb. 17 to 23, 2026. Everyone who took part in this survey is a member of the Center\u2019s American Trends Panel (ATP)<\/a>. The survey represents the views of the full U.S. adult population.

Here are the questions used for this report,<\/a> the topline<\/a> and the survey methodology<\/a>.<\/a><\/p>\n<\/details>\n\n\n\n

Although chatbot use is rising in the United States<\/a>, about half of U.S. adults say they never<\/em> use one, <\/strong>according to Pew Research Center\u2019s February survey of U.S. adults.<\/p>\n\n\n\n

And for now, these non-users don\u2019t feel like they\u2019re missing out \u2013 most are not interested and have no plans to use chatbots soon.<\/p>\n\n\n

\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
Majority of Americans 50 and older don’t use chatbots<\/div>\n\t\t\t\t\t\t
% of U.S. adults who say they __ <\/strong>AI chatbots like ChatGPT, Gemini or Copilot<\/div>\n\t\t\t\t\t\t
\"Chart\"<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t
* Estimates for Asian adults are representative of English speakers only.
Note: White, Black and Asian adults include those who report being only one race and are not Hispanic. Hispanics are of any race. Those who did not answer are not shown.<\/div>\n\t\t\t\t\t\t
Source: Survey of U.S. adults conducted Feb. 17-23, 2026.
\u201cAmericans and AI 2026: Chatbots, Smart Devices and Views on Impact\u201d<\/div>\n\t\t\t\t\t\t
PEW RESEARCH CENTER<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t

Share this chart<\/h2>\n\t\t\t\t\t\t